Terms & Conditions
Last updated: 8 October 2025
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1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the website [www.alipaynecoaching.com] (“Website”) and the services provided by Ali Payne Coaching (“we”, “us”, “our”).
1.2 By accessing this Website or engaging our services, you agree to be bound by these Terms. If you do not accept these Terms, you must not use our Website or services.
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2. Company Information
2.1 Ali Payne Coaching operates as a sole trader business registered in the United Kingdom.
2.2 Contact details: ali@alipaynecoaching.com.
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3. Services
3.1 We provide sober coaching and related programmes, offered on a one-to-one basis, online or in person.
3.2 Coaching services are not a substitute for professional medical, psychiatric, or therapeutic treatment. We do not diagnose, treat, or prescribe. Clients must seek medical advice where necessary.
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4. Eligibility
4.1 Services are intended for individuals aged 18 years or older. By booking, you confirm that you meet this requirement.
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5. Bookings and Payment
5.1 Sessions and programmes must be booked in advance through the booking system or as otherwise instructed.
5.2 Fees for services are available on request via email and are payable in full at the time of booking, unless otherwise agreed in writing.
5.3 We reserve the right to change fees at any time; however, changes will not affect bookings already confirmed.
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6. Cancellation
6.1 Cancellations made by the client with at least 48 hours’ notice will be eligible for rescheduling or a refund, less any non-refundable transaction charges.
6.2 Cancellations made with less than 48 hours’ notice are non-refundable.
6.3 If we need to cancel or reschedule a session, we will provide as much notice as possible and offer an alternative date or a full refund.
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7. Refund Policy
7.1 We want you to be satisfied with your purchase but we also expect you to give your best effort to apply the strategies and exercises in the Programme.
7.2 For refund requests made during the Programme and after your start date, in order to qualify you must submit proof that you have completed the coursework provided to date and that it has not worked for you.
7.3 Refund requests made without such proof will be denied, and you remain legally obliged to complete the remaining payments under any instalment plan agreed.
7.4 Should a refund be granted under these terms, all licences granted to you to use Programme materials shall immediately terminate. You must cease use and destroy all copies of the material provided, including without limitation: video recordings, audio recordings, forms, documents, PDFs, slide decks, membership areas, private groups, and other resources.
7.5 We do not provide refunds for requests made after the initial payment but before the Programme start date or before login/access details are issued.
7.6 All other refunds are discretionary and determined by Ali Payne Coaching.
7.7 If payments are not made on time, you agree to pay interest on overdue sums at a rate of 1.5% per month or the highest rate permitted by law, whichever is greater.
7.8 If you have questions or problems, please contact us at ali@alipaynecoaching.com.
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8. Client Responsibilities
8.1 Clients agree to attend sessions on time and to participate honestly and fully in the coaching process.
8.2 Clients are responsible for their own decisions, actions, and results following coaching sessions.
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9. Confidentiality
9.1 Information shared within coaching sessions will be treated as confidential, subject to legal obligations (e.g. safeguarding, prevention of crime, or where required by law).
9.2 We will take reasonable steps to protect client information but cannot guarantee the security of data transmitted over the internet.
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10. Disclaimer
10.1 Coaching is a collaborative, forward-looking process focused on personal development and lifestyle change. It is not therapy, counselling, medical treatment, addiction treatment, or a substitute for professional healthcare.
10.2 We do not guarantee any specific outcomes, results, or success. The effectiveness of coaching depends on the client’s commitment and actions.
10.3 If you have concerns regarding your physical or mental health, or if you suspect you may be alcohol dependent, you should seek immediate medical advice. Coaching services are not suitable for individuals who require medical detoxification or clinical addiction treatment.
10.4 By engaging our services, you acknowledge that you remain solely responsible for your own wellbeing, choices, and actions both during and after the coaching process.
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11. Limitation of Liability
11.1 To the maximum extent permitted by law, we exclude all liability for any direct, indirect, incidental, or consequential loss or damage incurred by clients in connection with the use of our Website or services.
11.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
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12. Intellectual Property
12.1 All content on the Website, including text, graphics, logos, and materials provided in connection with coaching, is owned by or licensed to us.
12.2 Content must not be copied, reproduced, distributed, or otherwise exploited for commercial purposes without our prior written consent.
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13. Website Use
13.1 You agree not to misuse this Website, including but not limited to attempting to gain unauthorised access, introducing malicious software, or using the Website for unlawful purposes.
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14. Governing Law and Jurisdiction
14.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
14.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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15. Amendments
15.1 We reserve the right to amend these Terms at any time. Updates will be posted on the Website with the revised date. Continued use of our Website or services following such updates constitutes acceptance of the revised Terms.
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16. Contact
For any queries regarding these Terms, please contact us at: ali@alipaynecoaching.com.