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Privacy Policy

Last updated: September 14, 2025

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This Privacy Notice for Ali Payne Coaching (“we”, “us”, or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

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  • Use Ali Payne Coaching. Ali Payne Coaching provides 1:1 sober coaching and wellbeing support for individuals who want to change their relationship with alcohol and create a healthier, more balanced lifestyle. Services include single coaching sessions, structured short-term programmes, and longer-term support packages. Coaching is holistic, focusing on mindset, lifestyle, and wellbeing and is delivered online or in person.

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  • Engage with us in other related ways, including any sales, marketing, or events.

 

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at ali@alipaynecoaching.com.

 

SUMMARY OF KEY POINTS

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  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. See “1. WHAT INFORMATION DO WE COLLECT?”

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  • Do we process any sensitive personal information? In some cases we may process “special” or “sensitive” categories of information with your consent or as permitted by law. See “1. WHAT INFORMATION DO WE COLLECT? — Sensitive Information.”

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  • Do we collect information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. See “Information collected from other sources.”

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  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. See “2. HOW DO WE PROCESS YOUR INFORMATION?”

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  • When and with whom do we share personal information? We may share information in specific situations with specific third parties. See “4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”

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  • What are your rights? Depending on where you live, you may have rights over your personal information. See “8. WHAT ARE YOUR PRIVACY RIGHTS?”

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TABLE OF CONTENTS

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  1. WHAT INFORMATION DO WE COLLECT?

  2. HOW DO WE PROCESS YOUR INFORMATION?

  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

  5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

  6. HOW LONG DO WE KEEP YOUR INFORMATION?

  7. DO WE COLLECT INFORMATION FROM MINORS?

  8. WHAT ARE YOUR PRIVACY RIGHTS?

  9. CONTROLS FOR DO-NOT-TRACK FEATURES

  10. DO WE MAKE UPDATES TO THIS NOTICE?

  11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

  12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

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1. WHAT INFORMATION DO WE COLLECT?

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Personal information you disclose to us


In short: We collect personal information that you provide to us.

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We collect personal information that you voluntarily provide when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or when you contact us.

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Personal information provided by you may include:

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  • Names

  • Phone numbers

  • Email addresses

  • Contact preferences

  • Debit/credit card numbers

  • Billing addresses

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Sensitive information When necessary, with your consent or as otherwise permitted by applicable law, we may process the following sensitive categories:

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  • Health data

  • Information revealing religious or philosophical beliefs

  • Information revealing political opinions

  • Information revealing race or ethnic origin

  • Data about a person’s sex life or sexual orientation

  • Genetic data

  • Financial data

  • Biometric data

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All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

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Information collected from other sources


In short: We may collect limited data from public databases, marketing partners, and other outside sources.

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To enhance our ability to provide relevant marketing, offers, and services and to update our records, we may obtain information from public databases, joint marketing partners, affiliate programmes, data providers, and other third parties. This information may include mailing addresses, job titles, email addresses, phone numbers, intent/behaviour data, IP addresses, social media profiles/URLs, and custom profiles, for purposes such as targeted advertising and event promotion.

 

2. HOW DO WE PROCESS YOUR INFORMATION?

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In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

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We process your personal information for a variety of reasons, depending on how you interact with our Services, including to:

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  • Deliver and facilitate delivery of services to you.

  • Respond to enquiries/offer user support.

  • Send administrative information (e.g., about products/services, changes to terms and policies).

  • Enable user-to-user communications (if you choose to use such features).

  • Request feedback about your use of our Services.

  • Send marketing and promotional communications in line with your preferences (you can opt out at any time). See “8. WHAT ARE YOUR PRIVACY RIGHTS?”

  • Deliver targeted advertising tailored to your interests and location. See our Cookie Notice here. 

  • Protect our Services, including fraud monitoring and prevention.

  • Identify usage trends to improve our Services.

  • Determine the effectiveness of marketing and promotional campaigns.

  • Save or protect an individual’s vital interests (e.g., to prevent harm).

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3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

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In short: We only process your personal information when we believe it is necessary and we have a valid legal basis to do so under applicable law (e.g., with your consent, to comply with laws, to provide services or fulfil a contract, to protect rights, or to pursue legitimate interests).

Under the General Data Protection Regulation (GDPR) and UK GDPR, we may rely on:

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  • Consent: You can withdraw consent at any time (see “Withdrawing your consent” below).

  • Performance of a contract: To fulfil our contractual obligations to you or at your request prior to entering a contract.

  • Legitimate interests: For purposes such as sending offers, developing and displaying personalised and relevant ads, analysing how Services are used to improve them, supporting marketing activities, diagnosing issues and preventing fraud, and improving user experience—where these interests do not override your rights.

  • Legal obligations: Where necessary to comply with law, cooperate with authorities, exercise or defend legal rights, or disclose information as evidence.

  • Vital interests: Where necessary to protect your vital interests or those of a third party.

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

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In short: We may share information in specific situations and with specific third parties.

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We may share your personal information in the following situations:

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  • Business transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

 

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

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In short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar technologies (like web beacons and pixels) to gather information when you interact with our Services. Some technologies help maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions. We also permit third parties/service providers to use tracking technologies for analytics and advertising, including managing and displaying ads, tailoring ads to your interests, or sending abandoned-cart reminders (depending on your preferences). Details and choices are in our Cookie Notice here.

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6. HOW LONG DO WE KEEP YOUR INFORMATION?

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In short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

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We retain personal information only as long as necessary for the purposes set out in this notice (or as required/permitted by law, e.g., tax or accounting). When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it. If deletion is not possible (e.g., in backups), we will securely store and isolate it until deletion is possible.

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7. DO WE COLLECT INFORMATION FROM MINORS?

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In short: We do not knowingly collect data from or market to children under 18 years of age.

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We do not knowingly collect, solicit data from, or market to children under 18, nor do we knowingly sell such personal information. By using the Services, you represent you are at least 18, or you are the parent/guardian and consent to a minor’s use of the Services. If we learn that we have collected personal information from users under 18, we will deactivate the account and delete such data. If you become aware of any data we may have collected from children under 18, contact us at ali@alipaynecoaching.com.

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8. WHAT ARE YOUR PRIVACY RIGHTS?

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In short: In some regions (e.g., EEA, UK, Switzerland), you have rights that allow greater access to and control over your personal information. You may review, change, or terminate your account at any time, subject to local laws.

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Subject to applicable law, your rights may include:

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  • Access: Request access to and a copy of your personal information.

  • Rectification or erasure.

  • Restriction of processing.

  • Data portability (where applicable).

  • Objection to processing, including to direct marketing.

  • Not to be subject to automated decision-making (where applicable).

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To exercise these rights, see Section 12 or contact us (Section 11). We will consider and act on any request in accordance with applicable data protection laws.

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If you are in the EEA or UK and believe we are unlawfully processing your personal information, you have the right to complain to your Member State data protection authority or the UK Information Commissioner’s Office:

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Withdrawing your consent

If we rely on consent, you can withdraw it at any time by contacting us (Section 11). This will not affect the lawfulness of processing before withdrawal, nor processing based on other lawful grounds.

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Opting out of marketing and promotional communications
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us (Section 11). We may still send service-related or other non-marketing communications.

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Cookies and similar technologies
Most web browsers accept cookies by default. You can usually remove or reject cookies in your browser settings; doing so may affect certain features or services. See our Cookie Notice here. If you have questions or comments about your privacy rights, email us at ali@alipaynecoaching.com.

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9. CONTROLS FOR DO-NOT-TRACK FEATURES

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Most web browsers and some mobile operating systems/apps include a Do-Not-Track (“DNT”) setting to signal your preference not to be tracked online. No uniform technology standard for recognising and implementing DNT signals has been finalised. We do not currently respond to DNT signals. If a standard is adopted in the future, we will update this Privacy Notice accordingly.

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10. DO WE MAKE UPDATES TO THIS NOTICE?

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In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by the “Revised” date at the top. If we make material changes, we may notify you by prominently posting a notice or by sending you a notification. Please review this Privacy Notice frequently to stay informed about how we protect your information.

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11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

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If you have questions or comments about this notice, email us at ali@alipaynecoaching.com or contact us by post at:

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Ali Payne Coaching
3 Lime Tree Close
Charvil
Reading, Berkshire RG10 9FH
United Kingdom

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12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

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You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing. These rights may be limited in some circumstances by applicable law. To make a request, please submit a data subject access request here.

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